SHIPPING POLICY

SHIPPING DETAILS

Lily and Park ships anywhere in the contiguous U.S.

We offer free sure post shipping on all orders of $100.00 or more within the Contiguous U.S.

We charge a $10.00 flat rate for all orders under $100.00.

Orders cannot be cancelled or changed after being placed.

Once your order is placed please allow up to 2 business days for the order to be shipped out. Once shipped, please allow anywhere from 3-10 business days for your order to arrive.

PLEASE double check your shipping address! Once we ship your order we are not able to edit the shipping address. If you put the wrong address and the item gets shipped back to us, we will email you an invoice for $10.00 to cover the cost of shipping again and ask for an updated address.

Order Shipping and Tracking

Once your order is shipped, a confirmation email will be sent to the email address attached to the order. To track your order, please use the tracking line provided in the shipping confirmation email.

Blu Spero is not responsible for any packages that are lost, stolen, or damaged. Once the package has been delivered to your location we are not responsible for any damages that may occur. 

Please reach out to us at customerservice@bluspero.com if you receive your item damaged and we will start a claim with Fed Ex. If your package says "lost in transit" after 15 days please reach out to us. Please note: we can not refund the order until the claim is complete. 

If your package shows it was “delivered” and you did not receive it please contact USPS with your tracking number. 

Shipping Delays

Please understand that shipping times may be delayed during holiday season (Black Friday, Cyber Monday, New Years etc.) 

Shipping delays may also occur during times of inclement weather or natural disasters.

If you have any questions concerning shipping delays, please reach out to us at customerservice@bluspero.com

In-Store Pickup

We're excited to now offer in-store pickup for our Baton Rouge, LA customers! Please allow 2 business days processing time for pickup orders. All pickup orders are offered at 11880 Boylan Avenue. Customers have 14 days from fulfillment date to pick up their order. Orders that are not picked up within the 14 day time frame will automatically be returned into our system, and an online store credit will be issued for the amount of the order.