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Key Holder

Sales Generation

  • Meet personal and store sales goals   
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales    
  • Utilize and support the designated sales techniques to maximize sales performance   
  • Demonstrate an in-depth knowledge of the merchandise   
  • Ensure all sales related policies and procedures are maintained

    Customer Service

    • Support and encourage staff to provide the highest level of customer service, utilizing the designated sales techniques     
    • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction   
    • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) 

    Operations

    • Collaborate with upper management in inventory control, cash control and proper understanding of all key holder register functions
    • Understand and assist in inventory and stock room procedures
    • Adhere to work schedule, inclusive of time and attendance

    Merchandising/Visual

    • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
    • Assist in the implementation and maintenance of all merchandising/ visual directives
    • Communicate inventory needs to support the business goal

     

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